Terms and Conditions
Treat Shop operated by CARM & Co Ltd Limited - Website Terms & Conditions
DETAILS OF WEBSITE OWNERSHIP & OPERATION
Welcome to the Treat Shop operated by CARM & Co Ltd website (Treat Shop) terms and conditions of use. These terms apply to all users visiting our website at www.treatshop.com and all other websites operated by CARM & Co Ltd. BY ACCESSING THIS WEBSITE AND/OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS - WITHOUT EXCEPTION.
The www.treatshop.com website is operated by:
CARM & Co. Ltd, a company registered in MALTA, whose registered office is at Crest View 2A, Triq is- Saghtar, Mellieha MLH03 – Malta EU
Our company registration number is C35862.
Our VAT registration number is MT17485708
General email: email@example.com
Telephone number: +00356 2122 4822
Fax number +00356 2152 4683
1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
2. ORDERING FROM US
2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
2.2 Our acceptance of an order takes place automatically online, and this is subject to you filling out all requested information, subject to item being available from stock and payment clearance from our payment gateway.
2.3 We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
3.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
3.3 Our prices are reviewed periodically.
4. CANCELLATION AND RETURNS POLICY
4.1 If you wish to cancel your order:
(a) you can notify us by email to firstname.lastname@example.org before we have dispatched the goods to you. Please note that in most cases we ship within 48 hours.
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
4.2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for exchange or refund. The goods must be unopened and with all packaging returned inclusive. The costs of returning goods to us and reshipping shall be borne by you. We reserve the right to charge a fee of not more than 20% of the RRP as a re-stocking/admin charge in circumstances where the goods have been supplied correctly and as specified in the customer order but returned with no explanation or product defect.
4.3 Upon receipt of the goods we will give you a refund of the amount paid (in some cases may be 20% of the original price) or an exchange credit as required. Goods purchased at 'sale prices' will be refunded at sale purchase price when returned outside of a normal sale period.
4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -
a) in the event that the product has been used
b) to any products that by their nature have a limited lifespan, such as certain nutritional oils and all probiotic and probiotic containing products of a non-ambient nature
The provisions within clauses 4.2, 4.3 and 4.4 do not affect your statutory rights.
5. TRADE GOODS RETURNS & REFUNDS
5.1 Unless otherwise stated BY MUTUAL AGREEMENT OR CONSENT, all purchases by drop shippers, wholesalers or retailers will be deemed as Trade Sales. If a return of Trade purchased items is required, an RMA (Return Merchandise Authorisation) must be obtained from Customer Support BEFORE goods are returned to us. All paperwork relating to goods returned must carry the RMA number in order for us to accept them back into stock. All goods returned by the customer are the responsibility of the sender until signed for and accepted back into stock by CARM & Co Ltd. We would ALWAYS advise returning goods by a trackable, recorded or insured postal service
5.2 We reserve the right to refuse return of correctly supplied goods if this procedure is not followed. In most instances where goods have been supplied correctly by us and are returned we levy a re-stocking charge of 25% of the product price to cover administration costs.
6.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
6.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
6.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
6.4 Any rights not expressly granted in these terms are reserved.
7. SERVICE ACCESS
7.1 While we endeavor to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
7.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
8. VISITOR MATERIAL AND CONDUCT
8.2 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in Malta, EU or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
8.3 You may not misuse the Website (including, without limitation, by hacking).
8.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3. We always log the I.P. address of all site users as well as a geographic location of the originating computer and pass this information to the authorities for use in the case of fraud of any kind.
9. LINKS TO AND FROM OTHER WEBSITES
9.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
9.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the Treat Shop, Woman 2000 Wellness Centre or CARM & Co Ltd. logos;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any Treat Shop, Woman 2000 Wellness Centre or CARM & Co Ltd trade marks displayed on this Website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 9.2 for breach of these terms and to take any action we deem appropriate.
9.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 9.2.
10.1 To register with www.treatshop.net you must be over eighteen years of age.
10.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
10.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
10.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
11.1 While we endeavor to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
11.2 The material on this Website is provided ‘as is’ without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
12.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
12.2 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
12.3 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
13. GOVERNING LAW AND JURISDICTION
13.1 These terms and conditions shall be governed by and construed in accordance with Maltese law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Malta.
13.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the Malta. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside Malta, you do so at your own risk and you are responsible for compliance with local laws.
14.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
14.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
15. DISCOUNTS AND PROMOTIONS
15.1 All promotions and price offers within the website will be for a period as specified within the details for the same offers or whilst stocks last. We reserve the right to terminate promotions early if stock levels or other factors dictate
15.2 All discount coupons and vouchers offered to customers shall have no cash value and all promotional codes contained within the vouchers will be for a single use only. All discounts are applied to pre-determined spending levels NET OF VAT OR POST/PACKING COSTS. Discount vouchers cannot be used to gain extra discounts on already discounted or promotionally priced items
15.3 All promotions will be scheduled and occur within timescales as dictated by manufacturer funding. Maximum purchasing levels will always be set for these promotion and they may not be available to Trade customers. All prices are based on Malta RRP and not Malta Wholesale/Trade pricing
USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS AND CONDITIONS AND ARE PREPARED TO BE LEGALLY BOUND BY THEM REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER WITH US OR ORDER FROM US. IF YOU DO NOT ACCEPT THESE TERMS, PLEASE DO NOT USE THIS WEBSITE.